State Farm® Insurance Agent Catherine Chen

"Really great team at State Farm, especially Jessica who provides exceptional customer focused service."

"I have been with State Farm Catherine Chen office at Cupertino for 20 Years! Everyone in the office is very caring and helpful. Jessica and Winnie are always thoroughly explain policies update and remind on proper action timely. Highly recommended!"

"I have worked with Jessica Lopez-Garcia multiple times, and she is quite fast and knowledgeable with all the things I need to take care of. It's a pleasure working with this team."

"Respond quickly through emails and responsible."

"Jessica was very accommodating and was excellent in addressing our inquiry. Thank you so much."

"Jessica's customer service was excellent and informative. Thank you!"

"Jessica helped me with my policy she always does an awesome job."

"Jessica is fantastic, but Catherine is about the worst agent anyone can go with. We had an accident in August 2023 where the person hit our vehicle while he was backing out of a parking space, and upon seeking the office for help we're just handed the State Farm Claims department phone number, as well as a copy of the DMV SR-1 form to fill out for ourselves. My mother is not conversant in English, and Catherine flat out told her to have someone else call in her stead; the agent would have nothing to do with the whole process. The service attitude was dismissive to say the least; the gist of the whole exchange was that she (Catherine's) very busy, don't bother her or waste her time, just get the whole thing done ourselves. We have since switched over to another agent, who is much friendlier and more responsible when you run into issues. Do yourself a favor, and get an agent who is actually willing to do the work; in our case, this is in exchange for the almost 20 years of insurance fees we paid her. In all these years, we had so few accidents in our hosehold, that we can probably count the number of accidents we had on one hand only. EDIT: Just to make things clear, we were told to submit the claims ourselves, Catherine would have nothing to do with it. And after that's done, apparently now she asserts nothing she says would change the decision of the claim. So when does the agent's office do anything, if they won't help a non-English speaker file a claim? One of the main reasons our family went with this office in the first place, is because of the assumed help/service in Mandarin. Not that that makes any difference, if we are expected to do the work in initiating claims, while the agent is the one collecting insurance fees."

"Had a great meeting last week with Jessica at their office. Worked with her to update our homeowners insurance coverage. She was well prepared with knowledge of our home and showed her experience in guiding me through the process. Very impressed and highly recommended."

"Been having State Farm with Catherine Chen for close to 10 years now. No complaints at all! I love when I need to update my plan, it’s as easy as just texting their business line. And Agent Jessica is the best!"

"Outstanding customer support and service. Jessica is awesome and goes the extra mile to make the process seamless. We are long time clients, having been with Catherine for over 20+ years."

"They were very responsive and helpful in setting up insurance for our new car the same day we got it."

"Jessica is very helpful and knowledgeable. She is responsive and friendly. Since I have switched to Catherine Chens office I have not had any issues regarding my policies or questions regarding my vehicles."

"Jessica was very pleasant , efficient, and professional. She made quick work of signing me up for auto insurance. Thanks!"

"Every time I go into the office it is like visiting family, even better! Always welcomed and assisted with respect courtesy and a smile. Staff is knowledgeable and goes beyond my expectations, rather than just meeting them. Visit them and you will understand why I’m a customer!"

"very friendly and helpful."

"Jessica from Catherine Chen's office was extremely helpful as always helping me out with a policy swap for my car. Always a joy to work with and very knowledgeable! Highly recommend working with her!"

"My experience here was great. Jessica was super helpful!"

"I greatly appreciate Jessica Lopez-Garcia for helping me and my wife get insurance for our car and apartment. She is very friendly and knowledgeable, always going the extra mile to make sure you get what you need. I did not know much about insurance, but she made it very easy for me to get insurance on an old car and then transfer the insurance to a new vehicle later. She is always very prompt to respond to phone and email, and she was always happy to provide quotes and answer any questions I had. She showed me which discounts I qualified for and explained how getting rental insurance through State Farm could lower my car insurance payment. Thank you Jessica for all your kindness, effort, and expertise :)"

"I want to start off and say Jessica Garcia and the team are amazing to work with! Very happy with the service and how responsive they are. Would highly recommend them to new customers."

"Every time I speak to Jessica, she's able to provide me with all the information that I need and goes above and beyond to make sure my requests are carried out. She makes me feel comfortable to go to her with any insurance related questions and always treat me like a friend. I can tell she only wants the best for her customers. Thank you so much, Jessica!"

"State Farm provides nice services. Their agency reminded me to estimate the car mileage and adjusted my insurance amount in time. Thank you very much!"

"Jessica Lopez is a great State Farm Agent. She is kind and thorough explaining the policy. I'm satisfied with her work."

"April guided me through the process ,answered all my questions, and provided suggested with many options for me to choose the right one for me. Very professional advice and service. I will recommend this agency with no hesitation"

"Jessica is a straight shooter looking out for her clients & on top of her game highly recommend her congrat to Chen and State Farm"