State Farm® Insurance Agent Catherine Chen

"Jessica has helped my wife claim process(事故保險）Great customer service!Shes always doing good good job. 謝謝你的幫助."

"Jessica L. Is super helpful. Everytime I have a question or request, I’ve found her communication to be the most clear and effective. I’ve considered switching insurances few times but she’s always found a compromise for us. All in all, I know whenever I have a Qs, I will be asking for Jessica directly. Thanks so much to Catherine’s office for years of good customer service."

"Great service with Winnie’s assistance."

"Worked with Jessica from Catherine’s office and she was super helpful in getting the best price on my motorcycle insurance. 10/10"

"I've been a customer of Catherine Chen/State Farm for almost 20 years and her team is great. Jessica has helped me with several policies over the years and I feel confident she helps get the best rates available. She's always prompt to respond and professional. Definitely recommend."

"Jessica was great and super helpful figuring out an acceptable bundle solution for us. Rates increased significantly the last couple years but she patiently walked through our options and genuinely tried her best to optimize our costs and coverage."

"Jessica was incredibly helpful, professional, and responsive throughout the entire process. She went above and beyond to assist me with my insurance needs, and made everything smooth and stress-free. I highly recommend working with her!"

"Catherine is super helpful and knowledgeable, and very quick to respond to emails and calls. She helped me with both condo and car insurance."

"The office has Great Customer Service! I am always able to speak with someone in the office directly. Jessica has helped me understand my life policy needs and protecting my family needs!"

"Really great team at State Farm, especially Jessica who provides exceptional customer focused service."

"I have been with State Farm Catherine Chen office at Cupertino for 20 Years! Everyone in the office is very caring and helpful. Jessica and Winnie are always thoroughly explain policies update and remind on proper action timely. Highly recommended!"

"I have worked with Jessica Lopez-Garcia multiple times, and she is quite fast and knowledgeable with all the things I need to take care of. It's a pleasure working with this team."

"Respond quickly through emails and responsible."

"Jessica was very accommodating and was excellent in addressing our inquiry. Thank you so much."

"Jessica helped me with my policy she always does an awesome job."

"Jessica is fantastic, but Catherine is about the worst agent anyone can go with. We had an accident in August 2023 where the person hit our vehicle while he was backing out of a parking space, and upon seeking the office for help we're just handed the State Farm Claims department phone number, as well as a copy of the DMV SR-1 form to fill out for ourselves. My mother is not conversant in English, and Catherine flat out told her to have someone else call in her stead; the agent would have nothing to do with the whole process. The service attitude was dismissive to say the least; the gist of the whole exchange was that she (Catherine's) very busy, don't bother her or waste her time, just get the whole thing done ourselves. We have since switched over to another agent, who is much friendlier and more responsible when you run into issues. Do yourself a favor, and get an agent who is actually willing to do the work; in our case, this is in exchange for the almost 20 years of insurance fees we paid her. In all these years, we had so few accidents in our hosehold, that we can probably count the number of accidents we had on one hand only. EDIT: Just to make things clear, we were told to submit the claims ourselves, Catherine would have nothing to do with it. And after that's done, apparently now she asserts nothing she says would change the decision of the claim. So when does the agent's office do anything, if they won't help a non-English speaker file a claim? One of the main reasons our family went with this office in the first place, is because of the assumed help/service in Mandarin. Not that that makes any difference, if we are expected to do the work in initiating claims, while the agent is the one collecting insurance fees."

"Had a great meeting last week with Jessica at their office. Worked with her to update our homeowners insurance coverage. She was well prepared with knowledge of our home and showed her experience in guiding me through the process. Very impressed and highly recommended."

"Been having State Farm with Catherine Chen for close to 10 years now. No complaints at all! I love when I need to update my plan, it’s as easy as just texting their business line. And Agent Jessica is the best!"

"Outstanding customer support and service. Jessica is awesome and goes the extra mile to make the process seamless. We are long time clients, having been with Catherine for over 20+ years."

"They were very responsive and helpful in setting up insurance for our new car the same day we got it."

"Jessica is very helpful and knowledgeable. She is responsive and friendly. Since I have switched to Catherine Chens office I have not had any issues regarding my policies or questions regarding my vehicles."

"Jessica was very pleasant , efficient, and professional. She made quick work of signing me up for auto insurance. Thanks!"

"Every time I go into the office it is like visiting family, even better! Always welcomed and assisted with respect courtesy and a smile. Staff is knowledgeable and goes beyond my expectations, rather than just meeting them. Visit them and you will understand why I’m a customer!"

"very friendly and helpful."

"Jessica from Catherine Chen's office was extremely helpful as always helping me out with a policy swap for my car. Always a joy to work with and very knowledgeable! Highly recommend working with her!"