State Farm® Insurance Agent Catherine Chen

"Jessica helped me figure out all the tips and tricks to get the right amount of coverage I need and lower my monthly payment by an outstanding amount! She is the best!"

"Jessica is amazing! Every interaction is professional and efficient. I can't rate this office high enough!"

"We've been with Catherine Chen insurance and State Farm for years — excellent insurance and a special shoutout to Jessica for her help with our latest insurance needs."

"very friendly and helpful. Jessica is very helpful and prompt. Excellent services."

"I am writing to express my utmost gratitude for the outstanding service provided by Winnie and Jessica who are working in Catherine Chen’s State Farm agent office at Cupertino. I recently wanted to change the insurance coverage. Winnie explained the complex terms and processes in a clear, simple, and patient manner, ensuring I fully understood my options and the next steps. Also, my great appreciation to Jessica as well. Jessica and Winnie, they followed up with me proactively to provide updates about my homeowners insurance . They coordinated seamlessly with other departments to expedite the process to update the year build of my house. Employees like Winnie and Jessica are State Farm’s greatest asset. Thank them very much for providing such professional and excellent customer service. Regards, Tina"

"I have been with State Farm agent Catherine Chen for over a decade, and I could not be happier with the quality and promptness of the service. Jessica in particular, is just awesome, she is a delight to talk to, always very helpful, prompt and finds quick resolution to any issue. 10 out of 5 Stars for her."

"Jessica has helped my wife claim process(事故保險）Great customer service!Shes always doing good good job. 謝謝你的幫助."

"Jessica L. Is super helpful. Everytime I have a question or request, I’ve found her communication to be the most clear and effective. I’ve considered switching insurances few times but she’s always found a compromise for us. All in all, I know whenever I have a Qs, I will be asking for Jessica directly. Thanks so much to Catherine’s office for years of good customer service."

"Great service with Winnie’s assistance."

"Worked with Jessica from Catherine’s office and she was super helpful in getting the best price on my motorcycle insurance. 10/10"

"I've been a customer of Catherine Chen/State Farm for almost 20 years and her team is great. Jessica has helped me with several policies over the years and I feel confident she helps get the best rates available. She's always prompt to respond and professional. Definitely recommend."

"Jessica was great and super helpful figuring out an acceptable bundle solution for us. Rates increased significantly the last couple years but she patiently walked through our options and genuinely tried her best to optimize our costs and coverage."

"Jessica was incredibly helpful, professional, and responsive throughout the entire process. She went above and beyond to assist me with my insurance needs, and made everything smooth and stress-free. I highly recommend working with her!"

"Catherine is super helpful and knowledgeable, and very quick to respond to emails and calls. She helped me with both condo and car insurance."

"The office has Great Customer Service! I am always able to speak with someone in the office directly. Jessica has helped me understand my life policy needs and protecting my family needs!"

"Really great team at State Farm, especially Jessica who provides exceptional customer focused service."

"I have been with State Farm Catherine Chen office at Cupertino for 20 Years! Everyone in the office is very caring and helpful. Jessica and Winnie are always thoroughly explain policies update and remind on proper action timely. Highly recommended!"

"I have worked with Jessica Lopez-Garcia multiple times, and she is quite fast and knowledgeable with all the things I need to take care of. It's a pleasure working with this team."

"Respond quickly through emails and responsible."

"Jessica was very accommodating and was excellent in addressing our inquiry. Thank you so much."

"Jessica helped me with my policy she always does an awesome job."

"Jessica is fantastic, but Catherine is about the worst agent anyone can go with. We had an accident in August 2023 where the person hit our vehicle while he was backing out of a parking space, and upon seeking the office for help we're just handed the State Farm Claims department phone number, as well as a copy of the DMV SR-1 form to fill out for ourselves. My mother is not conversant in English, and Catherine flat out told her to have someone else call in her stead; the agent would have nothing to do with the whole process. The service attitude was dismissive to say the least; the gist of the whole exchange was that she (Catherine's) very busy, don't bother her or waste her time, just get the whole thing done ourselves. We have since switched over to another agent, who is much friendlier and more responsible when you run into issues. Do yourself a favor, and get an agent who is actually willing to do the work; in our case, this is in exchange for the almost 20 years of insurance fees we paid her. In all these years, we had so few accidents in our hosehold, that we can probably count the number of accidents we had on one hand only. EDIT: Just to make things clear, we were told to submit the claims ourselves, Catherine would have nothing to do with it. And after that's done, apparently now she asserts nothing she says would change the decision of the claim. So when does the agent's office do anything, if they won't help a non-English speaker file a claim? One of the main reasons our family went with this office in the first place, is because of the assumed help/service in Mandarin. Not that that makes any difference, if we are expected to do the work in initiating claims, while the agent is the one collecting insurance fees."

"Had a great meeting last week with Jessica at their office. Worked with her to update our homeowners insurance coverage. She was well prepared with knowledge of our home and showed her experience in guiding me through the process. Very impressed and highly recommended."

"Been having State Farm with Catherine Chen for close to 10 years now. No complaints at all! I love when I need to update my plan, it’s as easy as just texting their business line. And Agent Jessica is the best!"

"Outstanding customer support and service. Jessica is awesome and goes the extra mile to make the process seamless. We are long time clients, having been with Catherine for over 20+ years."