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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Howard Chen

Howard Chen

March 14, 2025

5  out of  5
rating by Howard Chen
"I have worked with Jessica Lopez-Garcia multiple times, and she is quite fast and knowledgeable with all the things I need to take care of. It's a pleasure working with this team."
We responded:
"Howard, thanks for your great praise with our office’s professional customer services. You can depend on our office services on all insurance needs. You made our day. Thanks again"
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Yue Wen

March 14, 2025

5  out of  5
rating by Yue Wen
"Respond quickly through emails and responsible."
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Td Damps

March 11, 2025

5  out of  5
rating by Td Damps
"Jessica was very accommodating and was excellent in addressing our inquiry. Thank you so much."
We responded:
"Thanks for you’re happy with our office’s professional services about your insurance needs. Please let your friends or colleagues know our office to always have the same professional dealing just like you had. Thanks again."
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D

March 8, 2025

5  out of  5
rating by D
"Jessica's customer service was excellent and informative. Thank you!"
We responded:
"Thanks for giving our office a 5 stars review. Please don't hesitate to give us a call/email for any questions. We'll be gladly to help as fast as we can."
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Henning Tretau

March 4, 2025

5  out of  5
rating by Henning Tretau
"Jessica helped me with my policy she always does an awesome job."
We responded:
"Thanks, Henning, for your appreciating our office's services on all of your insurance needs today and previous years. You may want to let all of your colleagues and friends know that you've a great insurance agent who always gave you fast and best customer service ever."
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Chun-Han Sophia Lin

October 22, 2024

1  out of  5
rating by Chun-Han Sophia Lin
"Jessica is fantastic, but Catherine is about the worst agent anyone can go with. We had an accident in August 2023 where the person hit our vehicle while he was backing out of a parking space, and upon seeking the office for help we're just handed the State Farm Claims department phone number, as well as a copy of the DMV SR-1 form to fill out for ourselves. My mother is not conversant in English, and Catherine flat out told her to have someone else call in her stead; the agent would have nothing to do with the whole process. The service attitude was dismissive to say the least; the gist of the whole exchange was that she (Catherine's) very busy, don't bother her or waste her time, just get the whole thing done ourselves. We have since switched over to another agent, who is much friendlier and more responsible when you run into issues. Do yourself a favor, and get an agent who is actually willing to do the work; in our case, this is in exchange for the almost 20 years of insurance fees we paid her. In all these years, we had so few accidents in our hosehold, that we can probably count the number of accidents we had on one hand only. EDIT: Just to make things clear, we were told to submit the claims ourselves, Catherine would have nothing to do with it. And after that's done, apparently now she asserts nothing she says would change the decision of the claim. So when does the agent's office do anything, if they won't help a non-English speaker file a claim? One of the main reasons our family went with this office in the first place, is because of the assumed help/service in Mandarin. Not that that makes any difference, if we are expected to do the work in initiating claims, while the agent is the one collecting insurance fees."
We responded:
"Sorry that you felt that way, Claim department took care of the claim. If the decision had been decided by them, there's nothing the agent can do for your mother. Unless you've any new information to contradict claim representative's decision. Thanks for your previous relationship with State Farm."
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Bill Byers

September 5, 2024

5  out of  5
rating by Bill Byers
"Had a great meeting last week with Jessica at their office. Worked with her to update our homeowners insurance coverage. She was well prepared with knowledge of our home and showed her experience in guiding me through the process. Very impressed and highly recommended."
We responded:
"Bill, Thanks so much for your satisfied with our office team’s helping you with all your insurance needs and properly covered. We treat everyone with same professional courtesy & knowledge. So our policyholders can feel right at home with his/her insurance decision."
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Jennifer Ornelas

January 21, 2024

5  out of  5
rating by Jennifer Ornelas
"Been having State Farm with Catherine Chen for close to 10 years now. No complaints at all! I love when I need to update my plan, it’s as easy as just texting their business line. And Agent Jessica is the best!"
We responded:
"Thanks, Jennifer, for your great appreciation. We make it easy for all our policyholders to get his/her request done fast and smoothly. We are here to help always."
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Srini Krishnaswami

January 8, 2024

5  out of  5
rating by Srini Krishnaswami
"Outstanding customer support and service. Jessica is awesome and goes the extra mile to make the process seamless. We are long time clients, having been with Catherine for over 20+ years."
We responded:
"Srini, Happy New Year! Thanks so much that you like our office's procedures which provide to each and every one of our policyholders! Great that you gave us a 5 stars review. Maybe you can ask your relatives or colleagues to give us a try too. They'll be enjoying the same service you've enjoyed. "
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Alex Tsun

December 30, 2023

5  out of  5
rating by Alex Tsun
"They were very responsive and helpful in setting up insurance for our new car the same day we got it."
We responded:
"Alex, thanks for your 5 stars for our office’s services. This is how our office did every day for all of our policyholders. Glad we can be of services to all of your insurance needs. Happy Holidays."
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Veronica Mariscal

December 6, 2023

5  out of  5
rating by Veronica Mariscal
"Jessica is very helpful and knowledgeable. She is responsive and friendly. Since I have switched to Catherine Chens office I have not had any issues regarding my policies or questions regarding my vehicles."
We responded:
"Veronica, Thank you for your kind words. Glad we are able to help with all your insurance needs and you're happy with our service. Thank you for the review :)"
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Mason Lopez

December 6, 2023

5  out of  5
rating by Mason Lopez
"My experience in getting a quote was really quick and easy. The office was friendly and explained each coverage to me."
We responded:
"Mason, glad that you like our office’s easy, helpfulness to your satisfaction. Please let your friends and relatives know to have the same professional treatment with our offices. Have a wonderful holidays!"
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Berta Yee

December 6, 2023

5  out of  5
rating by Berta Yee
"Jessica was very pleasant , efficient, and professional. She made quick work of signing me up for auto insurance. Thanks!"
We responded:
"Berta, thanks so much for your good words. That’s the way we helped all of our customers with professional, knowledge way to ease everyone with his/her insurance needs. Have a great holidays."
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larry enoksen

November 16, 2023

5  out of  5
rating by larry enoksen
"Every time I go into the office it is like visiting family, even better! Always welcomed and assisted with respect courtesy and a smile. Staff is knowledgeable and goes beyond my expectations, rather than just meeting them. Visit them and you will understand why I’m a customer!"
We responded:
"Dear Larry, Thanks so much for your good words. Our office is very pleased to learn that we provided professional and homey service to make you felt like going home. Yes. we're one of your family & treated you as such. Have a great Thanksgiving holiday!"
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Dennis Chen

September 6, 2023

5  out of  5
rating by Dennis Chen
"very friendly and helpful."
We responded:
"Dennis, thanks for your heart felt review. Please give our office’s phone # to your friends/acquaintances if you want them to have the same services as yours."
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T H

August 29, 2023

5  out of  5
rating by T H
"Jessica from Catherine Chen's office was extremely helpful as always helping me out with a policy swap for my car. Always a joy to work with and very knowledgeable! Highly recommend working with her!"
We responded:
"Thanks, Tim, glad that you like our office's professional service. And everything to your satisfaction. This is what we strive for. We'll always be here for you. Happy customer made us so happy!"
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Andrea Amador

August 29, 2023

5  out of  5
rating by Andrea Amador
"My experience here was great. Jessica was super helpful!"
We responded:
"Great to know you're happy with our office's service. You can help our office to spread the good words how you were treated, if your friends/relatives also want to have the excellent dealings with an insurance office! Thanks again."
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Alex Holmes

May 12, 2023

5  out of  5
rating by Alex Holmes
"Really great team at State Farm, especially Jessica who provides exceptional customer focused service."
We responded:
"Alex, thanks so much for your appreciation of our office's customer service procedure which is giving to all of our policyholders and prospects! Glad that you understanding the insurance much better. Thanks and do not hesitate to give our office a call, email or text message whenever you've any questions. "
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Jason Woodruff

May 3, 2023

5  out of  5
rating by Jason Woodruff
"I greatly appreciate Jessica Lopez-Garcia for helping me and my wife get insurance for our car and apartment. She is very friendly and knowledgeable, always going the extra mile to make sure you get what you need. I did not know much about insurance, but she made it very easy for me to get insurance on an old car and then transfer the insurance to a new vehicle later. She is always very prompt to respond to phone and email, and she was always happy to provide quotes and answer any questions I had. She showed me which discounts I qualified for and explained how getting rental insurance through State Farm could lower my car insurance payment. Thank you Jessica for all your kindness, effort, and expertise :)"
We responded:
"Jason, thanks for your kind words about our customer services with Jessica. Customer services is the same for everyone of our office team. We're here to help anyone who like to have the discount either on their auto premium or home insurance premium. Your friends and colleagues will receive the same prompt service whenever he or she has any questions. Best regards."
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Emanuele Montalto

May 2, 2023

5  out of  5
rating by Emanuele Montalto
"I want to start off and say Jessica Garcia and the team are amazing to work with! Very happy with the service and how responsive they are. Would highly recommend them to new customers."
We responded:
"Thank you so much, Emanuele, for your high praise and referral! Glad you like our office's customer services which we give it to every policyholder. Any time you've any question, we're here for you. Best of day!"
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Jessica Ji

April 26, 2023

5  out of  5
rating by Jessica Ji
"Every time I speak to Jessica, she's able to provide me with all the information that I need and goes above and beyond to make sure my requests are carried out. She makes me feel comfortable to go to her with any insurance related questions and always treat me like a friend. I can tell she only wants the best for her customers. Thank you so much, Jessica!"
We responded:
"Jessica, thank you so much for liking our office's service. Our office always provide every policyholder with the same fast service. No matter it's auto insurance or homeowner insurance. Thanks again."
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Ray H

April 24, 2023

5  out of  5
rating by Ray H
"State Farm provides nice services. Their agency reminded me to estimate the car mileage and adjusted my insurance amount in time. Thank you very much!"
We responded:
"Ray, thanks so much for liking our customer service practice. If you want all your friends/relatives to enjoy the same services you received, please give our phone # 408-863-0000 and email to them. That will be the best compliment of all! Have a great day!"
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Gina Padilla

April 21, 2023

5  out of  5
rating by Gina Padilla
"Jessica Lopez is a great State Farm Agent. She is kind and thorough explaining the policy. I'm satisfied with her work."
We responded:
"Gina, thanks for liking our office's customer service procedures. Our office always provide the same service to all of our policyholders. Please do not hesitate to give our office a call at 408-863-0000 for any question about any insurance questions. Take care."
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Dee Dee Yuan

April 20, 2023

5  out of  5
rating by Dee Dee Yuan
"April guided me through the process ,answered all my questions, and provided suggested with many options for me to choose the right one for me. Very professional advice and service. I will recommend this agency with no hesitation"
We responded:
"Dee Dee, Thanks so much for your high praise. Our office always provide the same excellent customers services to every policyholders. If you like to have your friends and relatives, please give our office phone number & email to them. Thanks again."
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Medi Saberi

April 18, 2023

5  out of  5
rating by Medi Saberi
"Jessica is a straight shooter looking out for her clients & on top of her game highly recommend her congrat to Chen and State Farm"
We responded:
"Thanks so much for your appreciation of our customer service with Jessica. Our office always provides the same top notch service to every and each policyholder! Please give our office phone number and email to your friends and relatives if you also want them to have the same service as you do! "