State Farm® Insurance Agent Catherine Chen

"Jessica is fantastic, but Catherine is about the worst agent anyone can go with. We had an accident in August 2023 where the person hit our vehicle while he was backing out of a parking space, and upon seeking the office for help we're just handed the State Farm Claims department phone number, as well as a copy of the DMV SR-1 form to fill out for ourselves. My mother is not conversant in English, and Catherine flat out told her to have someone else call in her stead; the agent would have nothing to do with the whole process. The service attitude was dismissive to say the least; the gist of the whole exchange was that she (Catherine's) very busy, don't bother her or waste her time, just get the whole thing done ourselves. We have since switched over to another agent, who is much friendlier and more responsible when you run into issues. Do yourself a favor, and get an agent who is actually willing to do the work; in our case, this is in exchange for the almost 20 years of insurance fees we paid her. In all these years, we had so few accidents in our hosehold, that we can probably count the number of accidents we had on one hand only. EDIT: Just to make things clear, we were told to submit the claims ourselves, Catherine would have nothing to do with it. And after that's done, apparently now she asserts nothing she says would change the decision of the claim. So when does the agent's office do anything, if they won't help a non-English speaker file a claim? One of the main reasons our family went with this office in the first place, is because of the assumed help/service in Mandarin. Not that that makes any difference, if we are expected to do the work in initiating claims, while the agent is the one collecting insurance fees."

"Had a great meeting last week with Jessica at their office. Worked with her to update our homeowners insurance coverage. She was well prepared with knowledge of our home and showed her experience in guiding me through the process. Very impressed and highly recommended."

"Been having State Farm with Catherine Chen for close to 10 years now. No complaints at all! I love when I need to update my plan, it’s as easy as just texting their business line. And Agent Jessica is the best!"

"Outstanding customer support and service. Jessica is awesome and goes the extra mile to make the process seamless. We are long time clients, having been with Catherine for over 20+ years."

"They were very responsive and helpful in setting up insurance for our new car the same day we got it."

"Jessica is very helpful and knowledgeable. She is responsive and friendly. Since I have switched to Catherine Chens office I have not had any issues regarding my policies or questions regarding my vehicles."

"My experience in getting a quote was really quick and easy. The office was friendly and explained each coverage to me."

"Jessica was very pleasant , efficient, and professional. She made quick work of signing me up for auto insurance. Thanks!"

"Every time I go into the office it is like visiting family, even better! Always welcomed and assisted with respect courtesy and a smile. Staff is knowledgeable and goes beyond my expectations, rather than just meeting them. Visit them and you will understand why I’m a customer!"

"very friendly and helpful."

"Jessica from Catherine Chen's office was extremely helpful as always helping me out with a policy swap for my car. Always a joy to work with and very knowledgeable! Highly recommend working with her!"

"My experience here was great. Jessica was super helpful!"

"Really great team at State Farm, especially Jessica who provides exceptional customer focused service."

"I greatly appreciate Jessica Lopez-Garcia for helping me and my wife get insurance for our car and apartment. She is very friendly and knowledgeable, always going the extra mile to make sure you get what you need. I did not know much about insurance, but she made it very easy for me to get insurance on an old car and then transfer the insurance to a new vehicle later. She is always very prompt to respond to phone and email, and she was always happy to provide quotes and answer any questions I had. She showed me which discounts I qualified for and explained how getting rental insurance through State Farm could lower my car insurance payment. Thank you Jessica for all your kindness, effort, and expertise :)"

"I want to start off and say Jessica Garcia and the team are amazing to work with! Very happy with the service and how responsive they are. Would highly recommend them to new customers."

"Every time I speak to Jessica, she's able to provide me with all the information that I need and goes above and beyond to make sure my requests are carried out. She makes me feel comfortable to go to her with any insurance related questions and always treat me like a friend. I can tell she only wants the best for her customers. Thank you so much, Jessica!"

"State Farm provides nice services. Their agency reminded me to estimate the car mileage and adjusted my insurance amount in time. Thank you very much!"

"Jessica Lopez is a great State Farm Agent. She is kind and thorough explaining the policy. I'm satisfied with her work."

"April guided me through the process ,answered all my questions, and provided suggested with many options for me to choose the right one for me. Very professional advice and service. I will recommend this agency with no hesitation"

"Jessica is a straight shooter looking out for her clients & on top of her game highly recommend her congrat to Chen and State Farm"

"I have had a great business relationship experience with Jessica and Catherine Chen. Amazing service and quick to get your needs, done! Jessica is amazing, oh wait...she is a super hero. I am extremely happy with Jessica and Catherine Chen! Wonderful service and will continue to refer. Thank you very much!! Ryan Rocha"

"Catherine and her team are wonderful and helped me purchase insurance. They walked me through each step of the process and were very thorough when answering my questions. Jessica, one of the agents, is very kind and always available via phone and email. I will definitely return as a customer if I ever have any other insurance needs or questions."

"Catherine has been an excellent agent and I have appreciated her support over the years."

"Recently I got a traffic ticket for a No U Turn violation and received a courtesy notice from the Court with a due date for compliance . Since I haven't had any traffic tickets for a long time , and the instructions in the courtesy notice are not very clear , I first thought of asking my sons for advice, figuring that they must have received tickets more frequently than I do . Then I thought of calling my insurance agent first ! So lucky I did ! I talked to Jessica in Catherine Chen's office and she seems to know everything on this subject ! Jessica sent me a complete list of qualified traffic schools to choose from , and told me to check only one of the four boxes on the courtesy notice . So thanks to Jessica , I was able to complete the class and sent in the form with a check all in good time !"

"Catherine not only provides good services at a reasonable price, she also treats customers as her friends. Always have my best interest in her minds. She stayed by my side through one of my accidents kept me calm and worry free."